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All items are 100%
fully guaranteed, and will be repaired or replaced through Airbrush
City™ Inc. at no charge if found defective due to workmanship or
materials for length of stated warranty. Purchaser must contact
Airbrush City for a Return Authorization # for all repairs and
warranty issues. This will ensure when Airbrush City receives
the item back, we will have on record your shipping information,
contact information, and what problem the return product may have.
For any and all warranty issues, purchaser must return item to
Airbrush City, shipping pre-paid. We suggest insuring item, with
tracking number or proof of delivery, as any damaged, stolen, or
lost items are not the responsibility of Airbrush City, until
receipt of return is accepted by Airbrush City without shipping
damage. Airbrush City, unlike many merchants, will pay for the
re-shipping back to customer, after repair or replacement has been
made. Because of the nature of
equipment, we can not offer cash refunds. Be sure you really want airbrushing
equipment before purchasing. Customers that purchase airbrush systems,
try it out, and find the really do not have knack for airbrushing, or
simply change their minds, must realize their investment for airbrushing
equipment is final, and can not be refunded. No exceptions. In the rare event
that the shipping carrier damages the product in transit, contact
Airbrush City immediately to file a claim. Once Airbrush City
verifies the the claim with carrier, and carrier has picked up
equipment, Airbrush City will re-send the items, or refund customer,
depending on availability of items purchased.
In the even a
replacement or repair resolution can not be reached with buyer, for
new unused items only, or
buyer insists on returning items for cash refund, a
20% re-stocking charge
will be deducted from refund amount, and shipping/handling charges
are not refundable. Kit purchases can not be partially refunded.
Partial returns of kits will not be accepted. Nor can used equipment
be returned under any circumstances for cash/credit refunds.
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